Testimonials

What Clients are Saying...

Brigid M. - I like that when I need to contact an employee, I get feedback a timely manner. 

Karen E. - Great follow up good customer service  

Brigid M. - So far, I have had great service    

Diane A. - Customer service, whenever I have needed information or help everyone that helped me was very pleasant, every time!! 

Lisa L. - Whenever I have any Questions or concerns about my insurance, Michael Lloyd is always available and extremely helpful. He responds quickly with answers and solutions. His team is so ready   to help me too. I have confidence that I am getting the insurance that meets my needs. His customer service is the reason I stay! He is extremely customer service oriented!  

Barbara N. - Michael, you've always been prompt in answering questions, and always give us the best options to help us chose which insurance plan to go with.  

Rebecca V. - Michael has been great!  Always explains things so I understand and has helped with multiple different insurances.    

Chester K. - The key reason is your customer   care service is always there to help or answer the questions. Having an agent that listens, understands and takes time to answer the concerns is what I   consider the mark of a great organization.  

Ivan D. - I appreciate the fact that you are always there when I need you! 

Karen N. - Michael is someone I would always recommend !! He is on top of his game! Very knowledgeable and quick to respond.   Michael is always there for me and my needs, whatever they may be!!  

Roy A. - Very responsive to questions 

Lawerence L. - Great knowledgeable team that always is available to answer questions promptly. 

Ronald A. - You handled our calls, questions, and concerns in a timely and friendly way. You helped us to find a better cost for our auto insurances. 

Rodney T. - Low insurance rates and good service. keep in touch  

Anthony P. - Very responsive to all questions and inquiries  

Wardell J. - The reason for accepting your quotes were because you gave us a reasonable price for the coverage that we needed.   You were able to give us the most professional answers at a very needed time without long delays. We do appreciate you considering our concerns too.    

Jacob B. - I appreciated Michael Lloyd’s help with purchasing my motorcycle insurance policy.  And when I was hit while on my motorcycle Cindy Beckman was very helpful with filling a claim with the   other driver’s insurance over the phone. Her assistance made a very stressful situation a little easier to deal with.  Both Michael & Cindy are very friendly, helpful & knowledgeable!  Thank you!  

Johnathan M. - Easy to work with my agent, and he got me better coverage than I had before at a lower price. 

Michael M. - Great Communications, and Prompt Quotes made using the Horton Group my top choice..! 

Nicholas L. - Michael was highly responsive and   was able to assist me with many questions that I had in a very short period of time. This was the first time that I required insurance on my own and he   couldn't have made it more simple for me. I'd recommend him to anyone. 

Lawrence S. - Your service is great and personal and offered a policy with a price that was right to meet our needs  

Cheryl N. - How well everyone explain all our questions  

Collin B. - Efficient, great communication, and fast. There’s never a problem they can’t explain or handle.  

Vern E. - Michael Lloyd has been my agent for over a decade and life-long friend. I've never had any problems with his service or any of the companies he represents and feel that he will always have our best interests in mind.  

Joseph S. - Very easy to work with 

R Hall - I have had Michael & his father John for years. I have always received the attention needed when needed. The have come back with insurance which is affordable & cheaper than others.    

Manuel L. - Amazing customer service with quick and efficient results. I had a quote and new policy in two days and saved a good amount by switching my insurance.  

Jeri K. - Customer Service is excellent!   Every phone call is always handled accurately, efficiently and timely. 

Nicole K - Great customer service. 

Matthew S. - Very prompt with a response to any and all questions, as well as providing quotes. Very knowledgeable. 

Kaitlin R. - I appreciate how willing Michael was to answer all my questions. He never made me feel like my lack of understanding was a problem (which is how I felt with my last agency!). Michael answered   all my questions and explained exactly what I was getting and what was different about the policy he was quoting me. It's easy to have confidence in   making the switch when you have such competent, friendly, and helpful employees. All the stars! 

Thomas P. - Prompt response to emails, answered all questions, pricing was fair Michael Lloyd did a great job 

Michael S. - You helped me save over 50% on my car insurance just by looking around instead of State Farm 

Christine K. - Michael has always answered all my questions promptly. I feel comfortable with my agent who is friendly, helpful and knowledgeable.  

Janet T. - Out agent, Michael Lloyd, is a true Professional. His expertise on all matters concerning our home and auto policies makes us feel that we are always protected. 

Kimberly E. - The personalize service I received when signing up for homeowners insurance. The quick response I receive To my insurance questions. Competitive insurance rates . 

Jasmine H. - Great customer service  

Virginia M. - Your customer service was spot on and quick. I really liked the presentation of the new policies. And, most importantly, you found me better coverage for a lower cost. Great Experience.   T

Gregory S. - Your being an ELP member gave us the comfort and trust that we wouldn't get ripped off and that we would get the best possible coverage and price available.  

Jianxiong X. - My agent Michael Lloyd is very responsive and is willing to discuss my situation. He is very helpful and made my decision easy. Plus, the company offers competitive rate. 

Edward G. - Thorough evaluation of our needs and a search for the best carrier. Also, always available for questions and quick to return phone calls.  

James V. - Our request was handled in a timely and efficient manner.  We were sort of in a time crunch, but didn't have to worry. Much appreciated! 

Patti R. - Addressed my questions promptly.   Nicely mannered and patient! 

Jeri K. - Communication was clear. 

Wilma P. - Good customer service.